Change Workgroup Queue Initiator

This Telephony tool allows users to change or indicate which outbound workgroup queue initiated a call. This tool was designed to be used with the Dial on Behalf of Workgroup feature.

Inputs

Call Identifier

The ID for the interaction for which the queue change is being made.

New Workgroup Queue Initiator

The new workgroup queue to use as the initiator of the call.  

Exit Paths

Success

This step takes the Success exit path if the change is made successfully.

Failure

This tool takes the Failure exit path if TsServer was not able to perform the change because the call was disconnected, the call was deallocated, or TsServer failed to communicate with Queue Manager to perform the change.