Incoming Mail Initiator

Handlers with this initiator are run when mail arrives in a mailbox (e.g., Exchange Inbox, IBM Notes, Interaction Message Store, etc.) after it is configured as a Monitored Mailbox in Interaction Administrator. In Interaction Administrator, open the Mail configuration container (under System Configuration) and select the Monitored Mailboxes tab. From here, you create a monitored mailbox and specify the mailbox to monitor.  See the Interaction Administrator online help for "Monitored Mailbox" for configuration details.

Initiator Properties Page

For more information on the relationship between the parameters on the Initiator Properties page, see Introduction to Initiators.

Notification Object Type

Mailbox

Object ID

The values available here are dependent upon the CIC server configuration. The drop-down list contains an identifier for each mailbox that the Interaction Processor is currently configured to monitor, and the "catch all" identifier {all}

Notification Event

The only mailbox event is "New Mail."

Outputs

Cookie

This initiator outputs an e-mail cookie type of variable that carries all of the e-mail and mailbox information that other tools need.