Mute Interaction

This Web Interaction tool turns off any sound input from the user's end of a web interaction. This allows the user to screen unwanted sounds or conversations from without having to put the interaction on hold. This same tool is also used to reactivate sound input for muted interactions.

Inputs

Interaction Identifier

The unique identifier of the web interaction.

Mute Action (On/Off)

Set to True to turn muting on. Set to False to turn muting off.

Exit Paths

Success

This path is taken if the interaction is successfully muted or unmuted.

Failure

This path is taken if the operation fails.