Outgoing Call Request Initiator

This initiator begins when a person dials an outgoing number from a CIC Client.

Initiator Properties Page

For more information on the relationship between the parameters on the Initiator Properties page, see Introduction to Initiators.

Notification Object Type

Call

Object ID

Select {all}.

Notification Event

Select Outgoing Call Request.

Outputs

Call Identifier

This variable is the identifier for the object that started this handler. A Call Identifier is a value that stays the same throughout the life of a call.

Number being dialed

The identifier for the number the caller dialed. A comma causes a two-second pause, and any numbers after the "/" symbol are dialed after the call is connected.

Base number being dialed

The telephone number with any numbers after the "/" symbol removed. For example, if a user calls 1-317-872-3000/103, the base number would be 1-317-872-3000. The base number can be used for security lookups.

Line groups

The identifier for the line that this call object can go out on. The contents of this variable correspond to one of the lines set up in Interaction Administrator.

Station Queue Identifier

The Station queue on which this call originated.

User Queue Identifier

The name of the user queue on which this call originated.

Calling Party Number

This parameter passes a string of digits to be displayed as ANI or Caller ID on the phone system that receives the call. If you do not specify a value in this parameter, the Telephony Services subsystem uses the number entered in the Phone Number field in the Line Configuration container in Interaction Administrator.

Note: This only works for ISDN.

Calling Party Name

This parameter passes a string to display the name of the caller on the phone system that receives the call. If you do not specify a value in this parameter, the Telephony Services subsystem uses the name associated with the number entered in the Phone Number field in the Line Configuration container in Interaction Administrator.

Note: This only works for ISDN.

Exit Paths

Start

This step always exits through the start path.