Pickup Interaction

This Web Interaction tool picks up a web interaction (e.g., chat, callback, or collaboration) that is on hold. Interactions that are not in a state of On Hold cannot be picked up. This step does not pick up an interaction that has already been picked up by a user.

Inputs

Interaction Identifier

The unique identifier for the web interaction.

Exit Paths

Success

This path is taken if the web interaction is successfully picked up.

Failure

This path is taken if the operation fails.