Play Audio File

This Telephony tool plays a .WAV file for a caller, and allows the caller to adjust volume and rewind or fast forward the file. This step does not play a prompt or CIC audio recording.

Notes: For best performance, all .WAV files should be in the format 8 kHz mono mu-law PCM. On-the-fly conversion is performed when the format of the audio in the .WAV file is anything other than 8 kHz mono mu-law PCM. If a .WAV file is going to be played often, the 8 kHz mono mu-law PCM format allows CIC to bypass Microsoft Audio Conversion Manager and play the audio with much less overhead.

Note: This tool does not support .MP3 audio files.

Inputs

Call Identifier

The unique identifier for a call.

Audio File Name

The unique name of the .WAV file. If you specify a path, make sure it is a fully qualified path indicating the server or drive letter. If you do not type a path, this tool uses the path stored in the Resource Path server parameter.

Key(s) to Increase Volume

The keypad keys a caller can press to increase volume.

Key(s) to Decrease Volume

The keypad keys a caller can press to decrease volume.

Key(s) to Skip Forward

The keypad keys a caller can press to advance the recording the number of seconds specified in Skip Amount.

Key(s) to Skip Backward

The keypad keys a caller can press to rewind the recording the number of seconds specified in Skip Amount.

Skip Amount (seconds)

The number of seconds to advance and rewind when a caller presses a Skip Forward or Skip Backward key.

Key(s) to Increase Playback Speed

The keypad keys a caller can press to speed up playback of the audio file.

Key(s) to Decrease Playback Speed

The keypad keys a caller can press to slow down playback of the audio file.

Immediate Mode

Set to True if you want the digits to be played when this step executes. Set to False if you want the digits to be queued with other digits played before and after so that several prompts are seamlessly played one after another.

Exit Paths

Next

This step always takes the Next exit path.