Play Station Audio Request initiator

This initiator starts a handler that plays a .WAV file to a listener through a telephone handset. This initiator is reserved for use by the Interaction Recorder application to play recordings to Interaction Recorder Client and Administrator users. The event that starts this initiator, StationAudioRequest, is generated by the Interaction Recorder Client and Administrator.

Initiator Properties Page

For more information on the relationship between the parameters on the Initiator Properties page, see Introduction to Initiators.

Notification Object Type

Station

Object ID

{all}

Notification Event

StationAudioRequest.

Outputs

Station Queue Identifier

The identifier for the workstation to which the .WAV file is played.

Audio File Name

The name of the .WAV file to be played. MP3 files are not supported.

Exit Paths

Start

This step always exits through the start path.