Queue Period Report Statistics Initiator

The Queue Period Report Statistics Initiator generates an array of statistical information about a workgroup or user queue, or a Stats group. For more information about Stats groups,  see Report Tools. This initiator starts at the interval set in the Queue/IVR reporting (min) field in Interaction Administrator. For more information about this field, see Configure reports for your CIC server in Interaction Administrator help. This initiator requires that you set the StatServer_SendQPSNotification server parameter to a value of true. For more information about this server parameter, see Optional General Server Parameters in Interaction Administrator help.

Initiator Properties Page

For more information on the relationship between the parameters on the Initiator Properties page, see Introduction to Initiators.

Notification Object Type

Report Period Statistics

Object ID

Select {all}.

Notification Event

Select Queue Period Report.

Outputs

Queue Report Period Statistics Array

The identifier for the array passed in with the event.

Array Size

The number of elements passed in with the event.

Interval Started Date/Time

The date and time when the report period begins.

Interval Length in Seconds

The length of the interval covered by the report.

Array of Service Level Thresholds

These values represent the ranges used to determine the values for the liAllAnsweredBySvcLevels, liAllAbandonedBySvcLevels, liAcdAnsweredBySvcLevels, liAcdAbandonedBySvcLevels values that Queue Manager reports and are retrieved with the Get Nth Period Statistics Report Data tool.

Exit Paths

Next

This step always takes the Next exit path.