Station Place Call

This Telephony tool places a call on behalf of a station device so that once the call connects, it is connected to a station.

This tool generates an "Outgoing Call Request" event. In the current handler set, this starts the System_InitiateCallRequest handler.

Inputs

Call Identifier

This must be a call ID generated by the Station Audio tool.

Telephone Number

The telephone number to display to a CIC client user.

Note: This is not the number that is dialed.

Line Groups

This parameter takes a list of line groups (as configured in Interaction Administrator), or leave this parameter empty to use any available line group. In the default shipping handlers, the DialPlanEX subroutines returns a list of line groups to be used. You can pass that list in this parameter.

Station Queue Identifier

If this string is empty, the call is placed from the system queue. If the string identifies a station ("Station:Gagle", "Station Queue:Gagle" or just "Gagle"), the call is placed from the named station and if there is a logged in user on that station, the user's queue.

User/Workgroup Queue Identifier

Identifies the user or workgroup from which this call originated. This parameter is useful for auto-dialers, such as the Interaction Dialer, when the ACD Server determines to which agent a connected call should be sent.

Exit Paths

Success

If the operation is successful, this tool takes the Success exit path.

Failure

This tool takes the Failure exit path if the call ID is invalid or if the station queue ID is invalid.