Transfer Request Initiator

This initiator begins when a user attempts to transfer a call to another queue or an external number.

Initiator Properties Page

For more information on the relationship between the parameters on the Initiator Properties page, see Introduction to Initiators.

Notification Object Type

Call

Object ID

Select {all}.

Notification Event

Select TransferCallRequest.

Outputs

Call Identifier

The unique identifier for a call that is being transferred.

Number being dialed

The telephone number of the transfer recipient. A comma causes a two-second pause, and any numbers after the "/" symbol are dialed after the call is connected.

Base number being dialed

The telephone number with any numbers after the "/" symbol removed. For example, if a user calls 1-317-872-3000/103, the base number would be 1-317-872-3000. The base number can be used for security lookups.

Line Groups

The line groups on which this transfer will be placed.

Station Queue Identifier

The identifier for the station queue from which this transfer was placed.

User Queue Identifier

The name of the user queue from which this transfer was placed.

Use Putback (if available)

This Boolean, set appropriately by default by CIC according to the configured line's support for putting a call back on the originating system, is used to determine whether or not to use the putback feature if it is available for that line. If putback is available, then setting this parameter to True will cause the transfer to be attempted using the Putback operation. If the Putback operation fails within TS Server, a conventional transfer will be attempted.

Note:  We strongly recommend that you do not change the default value of this parameter unless you know exactly when and why you need to override the default system value. This value is normally passed through the Transfer Request initiator to the Complete External Blind Transfer too.

Exit Paths

Start

This step always exits through the start path.