User Status Monitor Initiator

This initiator watches for an event generated by a CIC Client user changing his or her status. For example, a user might change their status from Available to Do Not Disturb.

Initiator Properties Page

For more information on the relationship between the parameters on the Initiator Properties page, see Introduction to Initiators.

Notification Object Type

User

Object ID

Select {all}.

Notification Event

Select Status.

Outputs

User ID

The user id of the agent who changed his or her status.

First Name

The first name of the agent who changed his or her status.

Last Name

The last name of the agent who changed his or her status.

Status Text

The current status that resulted from the change. This might be ‘Available’ or ‘Do Not Disturb’.

Status Key Text

An unlocalized version of the status message. In a future release of CIC, there will be a localization mapping table for each of the keys. This will be used to display the appropriate string to an end user based on the user's Local settings.

Status Change DateTime

A date time value indicating when the status changed.

Date String

The date information contained in the status, such as a return date.

Time String

The time information contained in the status, such as a return time.

Extension

The agent’s extension.

DND Indicator

The Do Not Disturb indicator. True if the status is a DND status. False if the status is not a DND status, like Available.

Logged In Indicator

A value of 1 (one) will be returned if the user is logged in, and a value of 0 (zero) if the user is not logged in.

From Server Flag

This output parameter is for internal user only, and it may be removed in a future release.

Station Id

The station Id where the agent changed his or her status.

Error Flag

Any error information passed in with the event.

DND Indicator

Indicates whether this status is configured as a DND status in Interaction Administrator.

ACD Indicator

Indicates whether this status is configured as allowing ACD calls in Interaction Administrator.

Forward Indicator

Indicates whether this status is configured as a Forward status in Interaction Administrator.

On Phone Indicator

Indicates whether this status is configured as an On Phone status in Interaction Administrator.

Previous Status Key

An unlocalized version of the previous status message. In a future release of CIC, there will be a localization mapping table for each of the keys. This will be used to display the appropriate string to an end user based on the user's Local settings.

Previous Status

The user's previous status.

Previous Status Change Datetime

The time when the status was changed before the most recent change.

Exit Paths

Start

This step always exits through the start path.