Wait Wrap Up

This Telephony tool was previously used to pause the handler until a wrap-up code can be retrieved.

Note: This tool is no longer usable following IC 3.0 SU13.

Inputs

Call Identifier

The identifier of the call being waited on.

User Queue Identifier

The name of the user queue which this call is on

Exit Paths

Needed

This path is taken if the call has a wrap-up code that has not yet been entered by the CIC client.

Not Needed

This path is taken when a wrap-up code has been entered by the CIC client, if the call was removed from the user queue, or if the call has gone to the voicemail state.

Failure

This path is taken if the call does not exist, if the user queue does not exist, or if the call is not on the user queue.