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Send SIP Destination

This Director tool sends the necessary data back to the request originator so that it may route the incoming call to the desired destination.

This tool assumes that the destination is able to accept information in the SIP INVITE message. Only use this tool in configurations where the SIP INVITE has added information.

Inputs

Destination Domain

This string value should be set to the domain portion of the destination address. For example, "genesys.com".

Destination User Portion

This string value should be set to the user portion of the destination address. For example, "agenta".

Destination Queue Name

This string value should be set to the desired destination queue. This value would be obtained from Director Select Queue tool. This value is what exists on the destination machine, usually a CIC server, not the name of the queue item that points to that queue as configured on the Director machine in Interaction Administrator.

Attribute Names

A list of string values that contains names sent to the destination. This value is only used by a CIC server.

Attribute Values

A parallel list of string values that should be sent to the destination. This list must contain exactly the same number of items as the list of Attribute Names, or both lists will be ignored. This value is only used by a CIC server.

Respond To

This string value must be passed in unaltered from the Request Source parameter of the Accept SIP Route Request initiator. Director uses this value to determine which code module to send the response message.

Request Sequence Number

This integer value must be passed in unaltered from the Request Sequence Number parameter of the Accept SIP Route Request initiator. Director uses this value to associate the response with the original request.