Bid Outcome Statistics

You can view bid outcome statistics for a schedule bid to evaluate bidding results. The statistics show you the bidding choices (from first to last) and the number of agents who received that choice. The statistics show both the counts and percentages, and the cumulative levels so you can see how many agents were assigned a schedule within the top five choices. You can use this information to answer questions from agents as to why they didn't get their first schedule choice, for example.

View bid outcome statistics

1. From the Interaction Optimizer Home page, in the Schedule Bids area select the appropriate schedule bid from the Schedule Bids drop-down list and click the Open selected schedule bid link. The selected schedule opens.  

2. In the Interaction Optimizer menu, click Schedule Bidding and then click View Bid Outcomes. The Bid Outcome Statistics dialog appears.

Tip: To filter the information by agent group, in the Agent group box, click the agent group for which to display information.