Move a workgroup to another service goal group

Create a service goal group to define common service level objectives, associate these objectives to specific workgroups, and link the service goal group to the selected scheduling unit.

Note: To add or move workgroups within a service goal group, you must have view and modify access control rights for scheduling units. If you have any questions about your rights, see your administrator.

1. From the Interaction Optimizer Home page, in the Configuration area click Scheduling Unit.

2. In the Service Goal Groups area, select a service goal group and click the move button. The Service Goal Group dialog box opens.

3. In the Workgroups area, select the workgroup to move and click the Move to another service goal group button. The Move Service Goal Groups dialog box opens.

4. To move the workgroup to a new service goal:

   1. In the Name field type a unique name for the service goal group and click OK. The workgroup disappears from the current service goal group.

   2. Click OK. The new service goal group and its associated workgroup appears in the Service Goal Groups list.

5. To move the workgroup to an existing service goal:

   1. Clear the Move to new service goal group check box.

   2. Select the scheduling unit and service goal to move to the workgroup and click OK. The workgroup disappears from the current service goal group.

   3. Click OK. The workgroup appears in the existing service goal group row.

6. Click the save button.

For more information about configuring service goal groups, see the Related Topics.