Intraday Monitoring Overview

You can use the intraday monitoring features to compare the forecast and actual Customer Interaction Center activity, such as number of interactions or average handle time in data tables and in data graphs.

Note: You cannot calculate service levels or ASA on the CIC server.

This section includes:

• Use the Intraday Monitoring data table

• Use Intraday Monitoring in graph view

• Set Intraday Monitoring Display Options