Additional Interaction Recorder Resources

Because Interaction Recorder is integrated with Customer Interaction Center, there are additional technical references, user guides, and online Helps that include Interaction Recorder information. Documents are available in the PureConnect Documentation Library on your CIC server.

The latest versions of these documents can also be accessed from the PureConnect Documentation Library on the Genesys Documentation web site at: https://help.genesys.com

For Interaction Recorder related information, see the following technical references and Helps:

• Interaction Recorder and Interaction Quality Manager Technical Reference

• PureConnect Installation and Configuration Guide

• Interaction Administrator Help for Interaction Recorder components

• Interaction Recorder Policy Editor Help

• IC Business Manager Help

• Interaction Reporter Help

• Interaction Analyzer Technical Reference

• Interaction Quality Manager Help

• Interaction Connect Help

• Social Media Technical Reference