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Copying Tracker information to the Clipboard

There are three ways to copy Tracker information from an Interaction Details view to the clipboard, for pasting into other applications:

  1. From the search results screen, when a single row is selected, three copy options appear when you right-click to reveal the context menu: Copy Interaction Id, Copy Row, and Copy Row(s) as CSV.

Copy Interaction ID

Copies the ID of the selected interaction to the clipboard.  For example:

1111000000

Copy Row

Copies data from each column to the clipboard. For example:

Interaction ID: 1111000000

Time: 1/6/2014 11:38:25 AM

Direction: Inbound

Media Type: Call

Remote Address: +13179571051

Remote Party: Lapsley, Jeff

Last CIC User: claysu5bft2_user

DNIS: sip:3@claysu5bft2:5060

Last Workgroup: Marketing

Connected Duration: 00:00:03
Line Duration: 00:00:49

Copy Row(s) as CSV

Copies data from each column to the clipboard as a series of comma separated values. The first paragraph contains column heading names. The second paragraph contains the value of each column. For example:

Interaction ID, Time, Direction, Media Type, Remote Address, Remote Party, Last CIC User, DNIS, Last Workgroup, Connected Duration, Line Duration
1111000000, 1/6/2014 11:38:25 AM, Inbound, Call, +13179571051, Lapsley, Jeff, claysu5bft2_user, sip:3@claysu5bft2:5060, Marketing, 00:00:03, 00:00:492.   From the search results screen, when multiple rows are selected, one option: "Copy Row(s) as CSV"

  1. From the search results screen when multiple rows are selected, the context menu option is "Copy Row(s) as CSV" 



    This places on the clipboard a line of comma separated column headings, followed by column data for each row that was selected. For example:

Interaction ID, Time, Direction, Media Type, Remote Address, Remote Party, Last CIC User, DNIS, Last Workgroup, Connected Duration, Line Duration

1111000000, 1/6/2014 11:38:25 AM, Inbound, Call, +13179571051, Lapsley, Jeff, claysu5bft2_user, sip:3@claysu5bft2:5060, Marketing, 00:00:03, 00:00:49

1111000002, 1/6/2014 11:40:38 AM, Inbound, Call, +13179571051, Lapsley, Jeff, claysu5bft2_user, sip:101@claysu5bft2:5060, , 00:00:22, 00:01:01

  1. If you double-click a row in the search result to open the Interaction Details window, all sections and fields in the summary panel (right hand side) can be copied. For any given item, two options: "Copy [name of field]" and "Copy Section"

Copy [name of field]

Copies the value of the field that was right-clicked. For example if you right-click Interaction ID and select Copy 'Interaction ID' the value copied to the clipboard is 1111000000.

Copy Section

Copies all fields in the section to the clipboard. For example:

Interaction ID: 1111000000

Type: Call

Duration: 00:00:49

Time: 1/6/2014 11:38 AM

Disposition: Unknown