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Interaction Supervisor Help
Force User Logouts
Note: This feature is available in PureConnect 2017 R3 and later versions.
From the Workgroup Details view or the Workgroup Directory view, you can log off another user from all CIC applications except for Interaction Administrator, Interaction Recorder Screen Capture Client, and Interaction Recorder Policy Editor. For example, if a user left for the day and forgot to log off, a supervisor can log off the user and release the licenses the user was consuming.
The logoff occurs even if the user is on an interaction. If the user is on a call in Interaction Connect, the user is logged off Interaction Connect but the call remains connected so that the user can complete the call.
The CIC application displays the following message to notify the user:
Your session has been logged out by the supervisor (Name).
Using User Configuration in Interaction Administrator, your CIC administrator can set the Force User Logout security right to grant you the ability to log off another user.
Log off another user
1. Right-click a user name in the Members list in the Workgroup Directory view or the Workgroup Details view.
2. Select Logout [user] from the shortcut menu.
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