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Licenses, Security and Access Control Rights

This section discusses licenses and rights that affect Interaction Supervisor users. When a user logs in to IC Business Manager, it enables all views for which that user has access.  Access is governed by server license allocation and by the assignment of security and access control rights in Interaction Administrator.  The total number of licenses available is enforced by CIC. If a needed view is unavailable after you log on, contact your CIC System Administrator for assistance.

Administrative Rights manage who can grant access—what objects are shown and can be changed in Interaction Administrator. Your CIC Administrator has administrative rights. Most CIC users do not have administrative rights, so those are not discussed here. See Interaction Administrator Help for details.

Please note that:

  • Licenses determine whether or not a view category appears when adding a Supervisor view.

  • Security Rights manage access to client application features (listen, record, etc.)

  • Access Control Rights (ACLs) restrict access to objects (queues, users, etc.) and determine whether the Supervisor user can view or modify those objects.

Rights must sometimes be assigned in pairs to control whether or not an option is visible or disabled.  Interaction Command Rights restrict the visibility of buttons in client applications.  For example, if the Interaction Command Right for Pick-Up is not assigned, the user won't see a Pick Up button in the toolbar.  This works with corresponding “My Interaction Rights” that control whether or not users can execute the button action.

You may be wondering why it is possible to display a button but not enable its action. The reasoning behind this is that different customers want their clients to behave in different ways.  Some customers want to hide the buttons and others do not.   Therefore rights are granular so that customers can configure the system in the manner that they want.

Module Management Feature

Supervisor provides a command that displays application modules installed, and whether each license is enabled or acquired. Pull down the Tools menu and select Module Management. For more details, see Module Management dialog.  Additional information about licensing is available online at http://license.inin.com.