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CIC System Status statistics

CIC system status statistics indicate general system status in terms of number of executing handlers, host and database tool errors, and available text-to-speech sessions. These statistics are updated at the regular statistics interval.

Statistic	Description
Available remote licenses	Number of available remote licenses, updated every 10 minutes.
Available TTS sessions	Total number of text-to-speech sessions that are currently available. This statistic is valid for SAPI and does not include I3TTS and MRCP. If the available number is approaching zero, you may need to purchase additional TTS sessions.
Backup Server name	The Notifier name of the backup server, or N/A if no backup server is configured.
Backup Server ready	Indicates the health of the backup (Switchover) server. Displays Yes if the backup server is ready, or No if the backup server is known to be in a bad state or is no longer processing properly.
Current handlers in the thread pool	Number of handlers in the thread pool.
Currently executing handlers	Total number of handlers that are currently executing in the system. If this number continually trends up, the cause may be that handlers are not completing execution due to design flaws or tool defects.
Host tool connection errors	Total errors for the 'Host Connect' Host Interface tool for the last ten minutes. These are failed attempts to connect to the host system. Errors of this type typically indicate host/communications problems or an incorrectly configured host profile.
Host tool other errors	Total errors for the other Host Interface tool for the last ten minutes. Typically these are minor errors, caused by time-outs, unrecognized screens, and handler programming errors.
Indicates if a switchover was performed	If you are running in a switchover environment, this value indicates if a switchover was performed.
IP is running	Indicates whether Interaction Processor is running.
Maximum executing handlers	Maximum number of handlers that can be executed in the system at any time.
Queued handler threads	Number of handlers that are queued in the system right now.
Switchover UDP heartbeat interval	Transmission rate for UDP heartbeats on the Switchover server, in milliseconds. Heartbeats are a series of signals emitted at regular intervals, by CIC servers on the network.
Time since last switchover	Amount of time that has passed since the last known switchover occurred, or N/A if no backup server is configured.
Total TTS sessions	Maximum number of concurrent TTS sessions allowed. This statistic is valid for SAPI and does not include I3TTS and MRCP.
Ts ping time	Amount of time to ping the CIC's Telephony Services subsystem, in milliseconds.