About Interaction Quality Manager

Interaction Quality Manager view is used to retrieve recordings with associated Questionnaire Scorecards that need to be scored.  The view also displays the scorecard status. Questionnaires can be automatically assigned to recordings by creating policies in Interaction Recorder Policy Editor.

Recordings with scorecards are retrieved based on:

• Date and Time

• Scorecard Status

• Scoring User

The Interaction Quality Manager intuitive user interface guides you to:

• Retrieve recordings to score

• Preview scorecards associated with recordings

• Playback and score recordings

For more information on using Interaction Quality Manager, see Get Started with Interaction Quality Manager.

For information on using Interaction Quality Manager to create and organize your Questionnaires, see Interaction Quality Manager Navigation Pane.