- Contents
Interaction Reporter Help
Call History Report
The Call History report displays detailed information for all dialing results from call history. The report includes many parameters for specific reporting results.
The information in this report includes:
-
Campaign name
-
Phone number
-
Call Date
-
Remote Answer time
-
Message Play time
-
Connected Agent time
-
Agent name
-
Call disconnected time
-
Call duration
-
Abandon OR Contacted
-
Category
-
Wrap-up code
Parameters
The following parameters can be specified for the Call History report:
-
Date Time
-
Abandoned
-
Agent ID
-
Campaign
-
Contacted
-
Connected to Agent
-
Duration
-
Phone Number
-
Site ID
-
Wrap-up Category
-
Show Legend
Sample report
Click on the image below to view a sample of this report.
Report Element Descriptions
Report Element |
Database Column or Computation |
Campaign |
Campaignname |
Phone No |
phonenumber |
Call Date |
CallPlacedTimeUTC |
Remote Answer |
callansweredtimeUTC |
Msg Play |
messageplaytimeUTC |
Conn Agent |
callconnectedtimeUTC |
Agent |
Agent |
Call disc |
calldisconnectedtimeUTC |
Duration |
length |
Abd/Con |
IsAbandon OR IsContact |
Category* |
Wrapupcategory |
Code* |
Wrapupcode |
* Admin Access rights are required for the Wrapup category and Wrapup code to be displayed in the report. If you do not have the appropriate rights, the ID (GUID) of the category or code is displayed in the report column.
Stored Procedure
-
sprpt_DialerCallHistory2
-
sprpt_DialerCallHistory_count2
Tables
-
CallHistory