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Interaction Reporter Help
Headcount Summary: Scheduled vs. Forecasted Report
This report displays the summary of scheduled and forecasted headcount reported in 15-minute intervals for a given schedule.
Parameters
For this report, specify: a Schedule Name, list of Schedule Names, or a range of Schedule Names; a Forecast Schedule Date and Time range; a User, list of Users, or range of Users; a Start Date and Time for the report; and an End Date and Time.
Report Log Tables |
Interaction Administrator Unique Report Identifier |
IO_Schedule IO_ScheduleInterval IO_ActivityType IO_Agent IO_NamedSchedule IO_ForecastScheduleEntry IO_SchedulingUnit IO_HeadcountForecastStats
|
HEADCOUNT_SUMMARY |
Sample report
Click on the image below to view a sample of this report.
Report Element |
Report Field or Value |
Field or Value Description |
Report Title |
ReportTitle |
Headcount Summary: Scheduled vs. Forecasted |
Schedule range |
ScheduleName_Display |
Parameter matching IO_NamedSchedule.ScheduleName |
Users |
Users_Display |
Parameter matching IO_Agent.UserName |
Forecast Schedule Date range |
ForecastDateTime |
Parameter matching the conversion to local of IO_ForecastScheduleEntry.StartDateUTC |
Schedule Date/Time range |
BeginDateTime-EndDateTime |
Parameter matching the conversion based on IO_Schedule.StartDateTimeUTC and IO_ScheduleInterval.StartOffset |
Scheduling Unit |
SchedulingUnitID |
Schedule Unit, list of Schedule Units, or range |
Published on date/time |
Published_flag {calculated} |
Indicates if the Schedule has being published |
Date |
DayOnSchedule {calculated} |
Specific day on the Schedule |
Scheduled ACD |
Scheduled {calculated array} |
Counts the number of users that were Scheduled ACD in the current 15 minutes interval |
Forecasted |
Forecasted{calculated array} |
Based on field IO_HeadcountForecastStats..AdjustedResourcesRequired |
Difference |
Diff {calculated} |
Scheduled- Forecasted |
Mean Absolute Deviation |
MeanAbsoluteDeviation{calculated} |
Sum of differences divided by the number of schedulable time periods |
Standard Deviation |
StandardDeviation{calculated} |
Based on the Mean Absolute Deviation and the numer of schedulable time periods |
Number of time periods |
Number of Non Zero Data points{calculated} |
Number of time periods that can be scheduled |
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Record Selection Criteria for this report includes:
{IO_NamedSchedule.ScheduleName} in {?ScheduleName} and
{IO_Agent.UserName} in {?Users} and
{IO_ForecastScheduleEntry.StartDateUTC} in {?Forecast_Date_GMT}
and
(
{@IntervalStart} in {?BeginDateTimeReport} to_ {?EndDateTimeReport} OR
( {@IntervalStart} < {?BeginDateTimeReport} and {@IntervalEnd} > {?BeginDateTimeReport} )
)