Schedule Adherence and Conformance Summary Report

The Schedule Adherence and Conformance Summary report displays a summary chart on agents' adherence and conformance by date.

The report summary includes:

• Agent's name

• Adherence percentage by date

• Conformance percentage by date

Parameters

Use the following parameters to include or exclude data on the report. For example, if you do not specify an Exception Filter parameter, all Exceptions are included in the report. If you specify an Exception Filter, only the Exceptions that match the one you specified are included in the report. Parameters are displayed in the header section of the report. Required parameters are included in the header. The remaining parameters are included in the report header only if you specified them when you ran the report.

The following parameters can be specified for the Schedule Adherence and Conformance Summary report:

• Date Range (required)

• Time Zone (required)

• Interval (required)

• Group By

• Order By

• Exception Filter

• Target

• Show Charts

• Scheduling Unit (required)

Sample Report

Click on the image below to view a sample of this report.

Report Elements

Stored Procedure

This report does not use stored procedures to retrieve information from the database. The data for the report is retrieved directly from an Optimizer API.