PureCloud Bridge Replacement

The new Cloud Bridge subsystem is a replacement for the Bridge Server platform previously used for integration with Genesys Cloud. Cloud Bridge connects via a standard SCIM-based API, offering modern and efficient user synchronization between both premise and cloud versions of PureConnect to Genesys Cloud. This integration provides the ability for PureConnect to consume services such as WebRTC and Co-Browse from Genesys Cloud. Upon updating, existing Bridge Server users will have their configuration migrated to the new subsystem

Beginning with CIC 2019 R4, the PureCloud for CIC integration was renamed to Genesys Cloud for PureConnect. For more information, see the configuration details in the Interaction Administrator help and the Genesys Cloud for PureConnect Administrator's Guide in the PureConnect documentation library.