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Call controls in PureConnect for Salesforce

PureConnect for Salesforce provides an abbreviated set of the call controls available in the CIC client. The appearance of the call control icons varies depending on the selected interaction’s current state and the agent’s permissions. The arrow below the call controls expands to reveal more options.

  • Available call controls are brightly colored.

  • Unavailable call controls are dim.

  • Currently selected call controls are marked with a blue bar.

Make a call

Call controls