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Install the Interaction Routing Queues tab for the Salesforce Object Routing Connector

The Interaction Routing Queues tab allows you to tell the trigger which Salesforce queue names to monitor.

Note: For an interaction to be created from a case and routed to a queue, the case must go to a Salesforce queue specified on the Interaction Routing Queues page.

To add the Interaction Routing Queues tab:

  1. In the left navigation pane under Build, select Create > Tabs.

  2. In the Custom Object Tabs section, click New.

  3. In the Object pulldown menu, select Interaction Routing Queues.

  4. In the Tab Style pulldown menu, select any style.

  5. In the Description text box, enter Configure which queues to monitor for events.

    The following steps assume the use of the default settings. Change the standard Salesforce configuration options before clicking Next or Save.

  6. Click Next.

  7. Click Next.

  8. Click Save.

    Once installed, a tab for the Interaction Routing Queues page appears in the top navigation bar in Salesforce.