Configuration Overview

To configure PureConnect AI-powered WFM services, an administrator needs to:

• Confirm that the requirements are met. See Requirements.

• Load the WFM AI-Powered feature license. See License Requirement.

• Gather the required organization information for your Genesys Cloud organization. See Genesys Cloud Organization.

• Configure the integration between PureConnect and Genesys Cloud in Interaction Administrator. See Cloud Configuration in Interaction Administrator.

• Restart the Interaction Optimizer service using IC System Manager.

Once the PureConnect integration with Genesys Cloud configuration is complete, IC Business Manager is ready for AI-powered forecasting and scheduling.