License Requirement

The PureConnect AI-powered WFM service requires you to load the license file provided to you by your account executive. The file contains the WFM_AI_POWERED feature license..

To load the license file:

1. In Interaction Administrator, open File > License Management.
   

2. Click Load License.

3. Browse for the license file, and then click Open to load the license.
   

For general information about licensing, see the PureConnect Licensing Technical Reference.