Genesys Cloud Organizations

The AI-powered workforce management features requires a Genesys Cloud organization. When enabling the feature for you, Genesys creates your Genesys Cloud organization. Your CIC server can integrate with only one organization.

You need to know the following information about your organization before you continue with the configuration.

• Administrator email address

• Administrator password

• Organization long name – the name used to create the Genesys Cloud organization

• Organization short name – the name generated from the organization long name in compliance with DNS restrictions (a-z, 0-9, A-Z)
  Note:
  If you are unsure of the organization short name, log in to Genesys Cloud at https://login.mypurecloud.com and navigate to Admin>Account Settings>Organization Settings. Both the organization long name and short name are listed here.

• Region