Assign Genesys Predictive Engagement Permissions in Genesys Cloud

The Journey permissions in Genesys Cloud are required for the following:

• To send availability updates to Predictive Engagement
• For PureConnect users to load and use the Predictive Engagement (formerly Altocloud) journey view in Interaction Connect

To assign the permissions to the admin role::

1. In Genesys Cloud, click Admin.

2. Under People and Permissions, click Roles/Permissions.

3. In the list of roles, click the admin role.

4. Click the Permissions tab.

5. In the search field, type journey.

6. Select journey > All Permissions.

7. On the Permissions tab, assign all journey permissions to the admin.