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Eic_State

Eic_State contains a 1-character string that indicates the state of a call object. Some versions of CIC use an enumeration (number) to represent states. The table below contains possible values. Please do not change the value of this attribute. It is reserved for use by the system.

Enum	String	Meaning
0	A	Alerting—the call object is alerting.
1	C	Connected—the call object is connected to a user at the Client level.
2	H	Held—the call object is on hold. This attribute is used by call objects only.
3	M	Messaging—the object is interacting with a voice mail system.
4	O	Offering-the interaction is offering.
5	P	Parked—the object is in a parked state.
6	R	An outgoing call is proceeding (awaiting an answer).
7	X	Suspended—indicates that the interaction was automatically placed on a special type of hold by the system, because an ACD agent was assigned a higher priority interaction type. For example, an email might be suspended in this state while an agent processes a call). From the perspective of most CIC subsystems this state is synonymous with "Held". This state is used internally by the system. Customers should not set any interaction to an auto-held state.
8	S	Dialing, Initializing, Manual Dialing, Station Audio, or Voice Mail—the call object is interacting with the CIC system to dial, leave a voice mail, and so on.
9	I	Internally Disconnected—the call object was disconnected locally.
10	E	Externally Disconnected—the call object was disconnected by a remote party.
11	""	Null. The interaction's state has not been set.