The Switchover Control Panel

After the CIC system has been installed and configured for a switchover pair, a menu entry for the Switchover Control Panel appears in Start > Programs > PureConnect >Switchover. This appears on both the active and backup servers.

The Switchover Control Panel is the graphical interface that communicates with the active and backup servers and displays information regarding the current state of each server in a switchover pair. If the two servers are running on different releases, it indicates that the backup server is running against a primary server with a higher or lower SU or release number. This condition is called the Upgrade state. You can also use the Switchover Control Panel to start a controlled switchover manually.

Active state

In the Active state, the Switchover Control Panel dialog box indicates that both servers are running in auto-switch mode and are on the same release.

Upgrade states

While in an Upgrade state, the Switchover Control Panel indicates that the backup server is running in manual switch only mode. This is because the backup server is on a different release than the primary server.

Warning:
The backup server does not become the active server if the primary server experiences a failure when running in this state.

The Upgrade state is either Upgrade Higher or Upgrade Lower, depending upon whether the backup server is running a higher or lower release than the primary server. For more information about the upgrade states and how to configure which data is replicated, see Appendix C.

• The Upgrade Higher state occurs when the backup server is on a newer release than the primary server.

  

• The Upgrade Lower state occurs when the backup server is on an older release than the primary server.

  

Note:
To view and use the Switchover Control Panel, assign Remote Control user rights in Interaction Administrator to the administrator responsible for starting the switchover.