Installing the CIC client-side applications on the Citrix server

Installation of any of the supported CIC client-side applications occurs only on the Citrix XenApp server. This is a major advantage for software updates and upgrades.

The installation process is almost the same as installing the CIC client-side applications on an individual’s client workstation. Before running the CIC User Applications install or the IC Business Manager Applications install, Windows must be in Install mode. This is required for Windows when programs will be used by multiple users.

Do one of the following to activate the system for Install mode at the Citrix XenApp server:

• Use the Add/Remove Programs tool in the Control Panel to install the CIC User Applications or IC Business Manager Applications. Use the Add New Program link to browse to the CIC User Applications or IC Business Manager Applications installation program on the CIC Server.

• From a DOS command line, type: change user /install

If you use this option, you can return to normal execution mode by rebooting or at a DOS command prompt typing: change user /execute

Either of these methods will place Windows in Install mode.

During the CIC client-side application installation, make the choices appropriate for your environment. There is no need to make special installation choices to run in a Citrix environment. For installation instructions, see the PureConnect Installation and Configuration Guide at https://help.genesys.com/cic/mergedProjects/wh_tr/desktop/pdfs/Installation_Configuration_Guide.pdf.

Note:
Not all the features/components available to install in the CIC User Applications or IC Business Manager Applications installation programs are supported in Citrix and Remote Desktop Services. For more information, see CIC client-side applications supported on Citrix and Remote Desktop Services and "SIP Soft Phone" in Limitations to using CIC client-side applications in Citrix and Remote Desktop Services.

Remote Desktop Services access for users and groups

Windows Active Directory users and groups must have the appropriate permissions in Windows Server to access Remote Desktop Services.