Appendix A: Supported Third-party Bot Providers

The Genesys AI platform supports the following third-party NLU and bot platforms:

• IBM Watson

• Amazon Lex

• Google DialogFlow

Third-party bot integration requirements

• IC server running CIC 2019 R1 Patch 5 version or later.

• Interaction Connect version 2019 R1 Patch 5 or later.

• Bot Gateway

• Genesys Widget framework on web and mobile web (only for chat)

• Genesys Intelligent Automation

• Applicable licenses