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Company speed dialing

Although CIC client users can easily create personal speed dial pages, and CIC administrators can provide corporate contact directories for all CIC client users, you can also create corporate speed dial entries that work from any stand-alone phone or workstation. This is as simple as creating an Input Conversion entry and a Dial Plan entry for each shortcut number. You can use existing classification names to control dialing privileges, or you can create a unique classification for each speed dial.

You can select a variety of schemes for speed dial numbers, but all speed dial numbers should observe the following guidelines:

Speed dial numbers can be any combination of up to six digits, but they should not begin with 0 (zero) or the number that begins internal user extensions (for example, 1 in the case of extensions 112, and 113).
Do not use the # or * keys in speed dial numbers. (Manual dialing from a handset treats these keys in a special way.)

We recommend using an easy-to-remember scheme of three or four digits that all begin with the same one or two digits.

Creating a speed dial entry

The following steps illustrate how to create a speed dial entry (for example, 211) to call the White House in Washington D.C. Open the Phone Numbers configuration container in Interaction Administrator to perform these steps.

On the Input Conversion page, click the Add button to create an Input Conversion Object Name. On the Entry dialog, type 211 – White House for the object name.
Select the new 211 entry at the bottom of the Input Conversion Object Name list and click the Up button until this entry is near the top of the list.
In the Input Pattern field, type 211.
In the Standardized Format field, type 211.
In the Conversion Description field, type This is the speed dial number for the White House.
On the Dial Plan page, click the Add button to create a Dial Plan object name. On the Entry dialog, type 211 – White House for the object name.
Select the new 211 entry at the bottom of the Dial Plan Object Name list and click the Up button until this entry is near the top of the list.
In the Input Pattern field, type 211.
In the Dial String field, type 12024561404.
In the Display String field, type The White House.
In the Dialing Classification field, select Long Distance, or the appropriate classification name.
In the Description field, type This is the speed dial entry for the White House.
Click the OK button to save the entry.

Any CIC users and stations that have Long Distance dialing privileges can now pick up a telephone and dial 211 to call the White House.