About Interaction Message Store

Interaction Message Store stores voicemail and faxes as files on the CIC server (small implementations) or a network file server (large implementations). Users are associated with mailboxes in a file directory structure, and voicemails and faxes are routed to these mailboxes. CIC users can access voicemail messages from Interaction Desktop or the telephone user interface (TUI). Fax messages can be viewed from Interaction Desktop or forwarded to another fax number via the TUI.

For more information, see the Interaction Message Store Technical Reference in the PureConnect Documentation Library.