About LDAP, SMTP, and IMAP

LDAP is a protocol for looking up user information (first name, last name, address, company, etc.). The LDAP directory stores credentials for accessing the IMAP server.

SMTP is a protocol for sending mail (transport service).

IMAP is a protocol for retrieving mail (message store service).

LDAP, SMTP, and IMAP can be enabled and configured independently in IC Setup Assistant or Interaction Administrator, depending on the type of unified messaging functionality you want the CIC system to have. For example:

• If you want delivery of voicemail messages, faxes, and CIC notification email messages (i.e., "caller left a voicemail less than 2 seconds" or "you haven't recorded your name prompt") to email addresses (even external SMTP email addresses, such as a Hotmail account), and you want to associate users with address book entries, then you only need to configure SMTP and LDAP.

• If you want delivery of voicemail messages, faxes, and CIC notification email messages, but you do not want retrieval of messages (through the TUI), then you only need to configure SMTP, not IMAP.

• If you want retrieval of email messages through the TUI (again, even from an external IMAP account), but you do not want delivery of voicemails, faxes, and IC-notification-email messages to email addresses, then you only need to configure IMAP, not SMTP.

If you want users to access messages on client workstations via an email client instead of the telephone user interface (TUI), fulfill these requirements:

• Establish a CIC mail account on the IMAP server for each CIC user.

• Install IMAP-capable email software on client workstations. (It is not necessary to install the email software on the CIC server.)