Mail System

CIC provides advanced unified messaging functionality. This is supported by the use of a messaging server, usually an email system. This section discusses the mail systems supported in CIC and provides mail system requirements, planning, installation, and configuration issues.

• Supported mail systems

• Email server recommendations

• Email security

• Supported protocols for Microsoft Exchange servers

• Microsoft Exchange Web Services-based integration

• IBM Domino server

• Novell GroupWise server

• Gmail (Google Apps for Work)

• LDAP/SMTP/IMAP services

• Interaction Message Store

• Required mail system information