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CIC Appliance .iso (Interaction Edge)

Starting with CIC 2015 R2, a CIC Appliance .iso containing the following CIC Appliance-related update components was created for customers who need to upgrade these components on appliances in a CIC 3.0 environment:

  • Interaction Media Server

  • Interaction SIP Proxy

  • Interaction Media Server EDGE

  • Interaction SIP Proxy EDGE

The CIC Appliance 2015 R2 or later .iso file is available to download from the Product Information site at

When you run Install.exe from the root directory of the CIC Appliance 2015 R2 or later .iso file, the components are available to select.

For more information

For more information, see: