Configure CIC for Exchange Web Services (new installations)

Follow the instructions in Install CIC for performing a new CIC 2015 R1 or later installation. This section describes the procedures for configuring CIC for Exchange Web Services as part of the installation:

• Select Mail Provider in IC Setup Assistant or Select Mail Provider in Interaction Administrator

• Exchange configuration

• Enable Exchange Web Services for users

• Enable Exchange Web Services for workgroups

• Enable retrieval of private contacts