Configure CIC for Interaction Message Store

After the CIC server software has been installed, select Interaction Message Store in the Mail Provider screens in IC Setup Assistant or post-installation in the Interaction Administrator Mail container.

Setup Assistant automatically sets a root directory for message storage. The default is D:\I3\IC\FBMC on the CIC server.

Additional Interaction Message Store configuration in Interaction Administrator

The following options are available in Interaction Administrator Mail container only.

If you wish to change the root directory for the message store on the CIC server, or if you plan to use a network file server instead of the CIC server as the message store, you must perform additional configuration in the Interaction Administrator Mail container in the Interaction Message Store screen. For a network file server, you must enter the UNC path.

After the CIC installation, you can perform the following system administration tasks for the message store in Interaction Administrator in the Interaction Message Store screen:

• Specify message compression rate

• Manage Interaction Message Store mailboxes, including Interaction Message Store quotas for storage space and message count for users, roles, and workgroups.

For more information, see Interaction Administrator help.