Configure CIC for S/MIME after determining that email encryption functions properly outside of CIC

If you plan to use S/MIME for encrypted, queued email, we recommend that you first test sending encrypted email outside of CIC:

• Set up Microsoft Outlook (or other supported email client) in a location on the Internet, external to your organization.

• Use the email certificate and private key to decrypt email using Outlook from within the organization.

Once you have determined that email encryption is functioning properly outside of CIC, configure CIC for encrypted email. For instructions, see Interaction Administrator Help, and the PureConnect Security Features Technical Reference in the PureConnect Documentation Library.