Email server recommendations

Genesys makes the following recommendations for the email server.

Install email server on computer other than CIC server

Install the email server on a computer other than the CIC server. If installed on the CIC server, the significant mail system resource requirements may adversely affect the CIC system's performance.

Multiple mail providers

You can choose to enable multiple mail providers on your CIC server (configured when you run IC Setup Assistant). For example, your site may have a number of users who are not included in your Exchange user list, but need voicemail. In such cases, you may want to use both Exchange and Interaction Message Store as mail providers.

CIC administrator mailbox limit settings

We recommend you not directly use the CIC administrator account mailbox for anything other than CIC. In addition, we also recommend periodic review of the CIC service account mailbox to ensure it is not near or over the configured quota, which may prevent message delivery on some mail systems.