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CIC System Hardware Requirements

Additional information available at Genesys Testlab

This information was formerly in the Product Information Site.

IC Server minimum system requirements

This section describes the minimum hardware requirements for an IC Server at the time of the CIC 2015 R1 release.

  • Processor: Intel Xeon E-series 64-bit quad-core processor or better

  • Memory: minimum of 3 GB of RAM (configured to employ all memory channels for performance)

  • RAID controller: hardware SAS/SATA 6.0 Gb/s controller with RAID 1 and 512 MB write-cache

  • Hard drives: SAS or SATA 6.0 Gb/s configured for RAID 1 (minimum logical volume size of 500 GB* recommended)

  • Optical drive: DVD-ROM drive (if installing from DVD media)

  • Network: Gigabit 100/1000 baseT Ethernet adapter

  • Desktop Display: SVGA/XGA adapter with 4 MB of RAM (1024x768x24bpp)

* For sites that may require increased tracing for troubleshooting purposes, it is likely that more than the minimum disk requirement will be needed. Customers' individual requirements and results will vary.

Recommendations for typical large-scale IC implementations

This section presents recommendations for typical large-scale CIC implementations using packaged PureConnect Interaction Application Servers* at the time of the CIC 2015 R1 release.

* See Testlab for a list of packaged PureConnect Interaction Application Servers and specifications for each.

Contact Center

3000 users and stations (premise-based)

  • IC Servers

    Switchover pair

    Using enterprise-scale CIC-imaged Interaction Application Servers

  • IC Session Manager (Off-Server)

    2000 users each (max) N+1=3

    Using large-scale Interaction Application Servers

  • Interaction Media Servers with Interaction SIP Proxy

    400 points each (max) N+1 = (based on expected call volume)

    Using enterprise-scale Media Server-imaged Interaction Application Servers

Enterprise

8000 users and stations with client workstations or 15,000 phone-only

  • IC Servers

    Switchover pair and/or multi-site

    Using enterprise-scale CIC-imaged Interaction Application Servers

  • IC Session Manager (Off-Server)

    2000 users each (max) N+1 = 5 or 9

    Using large-scale Interaction Application Servers

  • Interaction Recorder Remote Content Server

    4000 users each(max) N+1 = 3 or 5

    Using small-scale Interaction Application Servers

  • Interaction Media Servers with Interaction SIP Proxy

    400 points each (max) N+1 = (based on expected call volume)

    Using enterprise-scale Media Server-imaged Interaction Application Servers

  • IC Status Aggregator

    5000 users recommended (~15,000 max) N+1 = 2 (either scenario)

    Using small-scale Interaction Application Servers

Additional software components

This section lists additional software components capable of using dedicated server hardware that can be added to the Contact Center and Enterprise examples. The decision to include these components should be based on requirements determined by the partner or channel-sales representative.

  • ASR Server

  • TTS Server

  • Web Server (Interaction Web Tools, Web Clients)

  • Interaction Conference Media Server

  • Interaction Recorder Extreme Query Server

  • Interaction Recorder Remote Content Server

  • IC Multi-Site (RTM) Server

  • IC Render Server

  • IC Status Aggregator Server

  • IC VoiceXML Interpreter Server

  • Interaction Dialer Central Campaign Server (CCS)

  • Interaction Dialer Outbound Server (ODS)

Sizing guidelines

For current sizing guidelines for CIC systems with multiple components on hardware-based and virtualized systems, contact the PureConnect Sales team.

Virtualization

For the latest information on support for virtualization in CIC, see the CIC Virtualization Technical Reference.

Client/Admin workstation system requirements

This section describes the minimum and recommended hardware requirements for running IC User Applications, IC Business Manager Applications, Interaction Optimizer in IC Business Manager (for schedule creation/modification and intraday reforecasting), and IC Server Manager Applications on client/admin workstations.

IC User Applications

Minimum

  • Processor: Intel® Pentium® 4 @ 2.4GHz or AMD® equivalent

  • Memory: 4 GB system memory

  • Disk space for default installation: 550 MB of available hard disk space

  • Disk space for full installation: 900 MB of available hard disk space

  • Disk space for tracing and debugging files: Up to 8 GB disk space*

  • Network: 100 Mb network controller

Recommended

  • Processor: Intel® Core™ i3 Processor or AMD equivalent

  • Memory: 8 GB system memory

  • Disk space for default installation: 700 MB of available hard disk space

  • Disk space for full installation: 1 GB of available hard disk space

  • Disk space for tracing and debugging files: Up to 20 GB disk space*

  • Network: 1 Gb network controller

IC Business Manager Applications

Minimum

  • Processor: Intel® Core™ i5 Processor or AMD equivalent

  • Memory: 4 GB system memory

  • Disk space for installation: 700 MB of available hard disk space

  • Disk space for tracing and debugging files: Up to 20 GB disk space*

  • Network: 100 Mb network controller

Recommended

  • Processor: Intel® Core™ i7 Processor or AMD equivalent

  • Memory: 8 GB system memory

  • Disk space for installation: 1 GB of available hard disk space for installation

  • Disk space for tracing and debugging: Up to 80 GB of disk space*

  • Network: 1 Gb network controller

Interaction Optimizer in IC Business Manager

Needed for schedule creation, modification, and intraday reforecasting. For more information, see Interaction Optimizer Requirements and Limitations Overview​.

Minimum

  • Processor: Intel® Core2™ i7 Processor with at least 4 cores or AMD equivalent (Fx)

  • Memory: 8 GB system memory

  • Disk space for installation: No extra besides IC Business Manager requirements

  • Disk space for tracing and debugging files: No extra besides IC Business Manager requirements

  • Network: No extra besides IC Business Manager requirements

Recommended

  • Processor: Intel® Core™ i7 Processor Extreme Edition with at least 6 cores or AMD equivalent (Fx)

  • Memory: 16 GB system memory (DDR4-1600/2133)

  • Disk space for installation: No extra besides IC Business Manager requirements

  • Disk space for tracing and debugging: No extra besides IC Business Manager requirements

  • Network: No extra besides IC Business Manager requirements

IC Server Manager Applications

Minimum

  • Processor: Intel® Pentium® 4 @ 2.4 GHz or or AMD equivalent

  • Memory: 4 GB system memory

  • Disk space for installation: 900 MB of available hard disk space

  • Disk space for tracing and debugging files: Up to 10 GB disk space*

  • Network: 100 Mb network controller

Recommended

  • Processor: Intel® Core™ i3 Processor or AMD equivalent

  • Memory: 8 GB system memory

  • Disk space for installation: 1.2 GB of available hard disk space

  • Disk space for tracing and debugging: Up to 20 GB of disk space*

  • Network: 1 Gb network controller

* Hard drive sizing recommendations are based upon moderate loading of average-sized implementations with trace levels set to default values. Increasing the trace log levels beyond this level can greatly effect storage requirements. Monitoring of available drive space at regular intervals will be required due to the uncompressed nature of these off-host logs files. Only trace logs generated on the IC Server get compressed on a daily basis.​​​​​​​​​​​​