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IC Server Manager

IC Server Manager provides a user interface for easy access to the features of the following application modules, available with the appropriate licensing:

  • IC Server Manager Administrator – Enables administrators to define the keywords that Interaction Analyzer uses to monitor conversations between agents and customers

  • Interaction Process Automation Monitor

  • Interaction Process Automation Reporting

  • Interaction Process Automation Designer

For Interaction Process Automation requirements, see the Interaction Process Automation Technical Reference.