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PureConnect Installation and Configuration Guide
IC Server Manager
IC Server Manager provides a user interface for easy access to the features of the following application modules, available with the appropriate licensing:
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IC Server Manager Administrator – Enables administrators to define the keywords that Interaction Analyzer uses to monitor conversations between agents and customers
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Interaction Process Automation Monitor
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Interaction Process Automation Reporting
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Interaction Process Automation Designer
For Interaction Process Automation requirements, see the Interaction Process Automation Technical Reference.