Interaction Message Store and virus scanning

Virus scanning software looks for viruses in files whenever they are accessed on the server. Because Interaction Message Store stores its messages in files, a virus scanner uses a significant amount of CPU resources to scan those files. Virus scanners can also cause problems by corrupting messages and locking files that are used by Interaction Message Store. We recommend that you configure your virus scanner to exclude files in certain product directories from being scanned, such as the Interaction Message Store root directory. Adding the Interaction Message Store root directory to the virus scanner's exclusion list reduces the amount of time looking for files that are highly unlikely to be infected.

For detailed information on virus scanner use with Interaction Message Store, see "Antivirus Scanning and Best Practices" in "CIC server".