PureConnect Installation and Configuration Guide
Interaction Process Automation tables
Interaction Process Automation (IPA) data is stored in the same CIC database, although in different tables.
IPA takes the advanced communications technologies available in CIC and applies them to process automation, giving organizations a cost-effective way to automate business processes end-to-end. IPA uses intelligent queuing and routing to provide a flexible distribution of process work, using presence to indicate availability for work assignment and to speed processing time.
The supporting files for the IPA components are automatically installed with the CIC server, IC User Applications, IC Business Manager Application, and IC Server Manager installs. The CIC Database Configuration that occurs when running IC Setup configures the IPA database tables.
For licensing, requirements, and configuration instructions, see the Interaction Process Automation Technical Reference in the PureConnect Documentation Library.