- Contents
PureConnect Installation and Configuration Guide
Management enhancements
CIC management enhancements include:
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Real-time speech analytics
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Improved quality monitoring
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Reporting and supervisory enhancements
For more information, see the PureConnect site at https://www.genesys.com/platform/pureconnect and the Release Information page at https://help.genesys.com/pureconnect/desktop/pureconnect_product_releases.htm.